A Practitioner's Guide to High Performance Teamworking
Contents
Templates
About this Guide
How to get the best from this Guide
Part One: Introduction
What is a Team
The Team Players
Why High Performing Teams
Creating a competitive edge through Teamworking
The Teamwork Test - What is a team the right answer
The Team Performance Chart
The Nine Essential Elements for High Performance
Part Two: Leadership
Creating the right environment for teams to flourish
Characteristics of a team based business
Team-Killer Checklist
Sponsoring a High Performance Team
Fitness for Sponsorship
Leading a High Performance Team
The Challenges to confront
Leadership skills and knowledge
Leadership with attitude
Situational Leadership
Team Leader Assessment
Comparing Autocratic Leadership with the High Performance Team Leader
Part Three: The High Performance Team
What does the team consist of
Putting the team together
Group versus Team
Belonging to a High Performance Team
A gaggle of geese and the High Performance Team
Empowering the team
Having it all
Measuring team performance
Part Four: Getting Started
Confirming membership on the team
Team Contact Sheet
Contracting with the Sponsor
Contracting with the Team Members' Line Managers
Contracting with the Team Members
Example of a perfect partnership contract
The Team Health Checklist
Introducing the high performing team concept to your team
Building understanding of what makes teams effective
Essential questions
Effective meeting management
Team Meeting Evaluation form
Actions to facilitate positive team dynamics
Part Five: Essential Practices for High Performance Teamwork
Engaging - An Overview
Engaging - Purpose
Purpose - An overview
Overview - Vision, Mission, Goals and Objectives
Establishing a Vision
Establishing a Mission
Establishing Team Goals
Goal Clarification
Disclosing Personal Agendas
Getting connected to the Business
Inviting a Senior Leader to a Team Meeting
Creating The Team Brief
Forward thinking dialogue
Engaging - Commitment
Commitment - An Overview
Am I significant to you?
The Language of Commitment
Quick wins
What is in the way of commitment
Engaging - Trust
Trust - An Overview
The Trust Gauge
This thing called Trust
Identifying trust factors
Exploring Pitfalls and Sabotage
Johari's Window
Making it okay to challenge
Engaging
Key pitfalls to avoid
Engaging
Summary Checklist
Enabling
An Overview
Enabling - Capability
Capability - An Overview
Why am I here?
Getting to know you
I am not perfect and neither are you
Making differences work
Talent spotting
Understanding the ingredients for success
Challenging core limiting beliefs
Assumptions - Making an "Ass" of "U" and "Me"
Empowering the team
Becoming a coach
Learning styles
Developmental Feedback
Feedback Evaluation Form
Reverse Feedback
Enabling - Accountability
Accountability - An overview
Tips for creating accountability
Team Commitment Sheet
The costs and benefits of the High Performance Team role
Partnership Negotiations
It's the Boss
Enabling - Principles
Principles - An overview
Values into Practice
Ground Rules
Establishing Norms
Creating a Team Working Charter
The Team Working Charter
Team Behaviour
Team Behaviour Checklist
Team Observations
Example of a Meeting Observation Sheet
Example of a Process Observation Sheet
Team Reviews
Enabling
- Key Pitfalls to Avoid
Enabling
Summary Checklist
Energising
An Overview
Energising - Creativity
Creativity - An Overview
How creative are we?
Brainstorming
Generating ideas and then some more
Edward de Bono's Six Thinking Hats
Asking the right questions in the right way
The 6D Thinking Frame
The 6D Thinking Frame Summary Sheet
Developing a thinking team
Creative Problem Definition
Passing the envelope
Introducing analogies
Nurturing insights
Yes and ...
Energising - Responsiveness
Responsiveness - An overview
Increasing responsiveness - some tips
Progress Reporting
The Progress Report
Introducing Change Controls
The Change Requests Checklist
The Change Request Form
The Change Log
Monitoring Progress to Plan
Monitoring Checklist
Energising - Recognition
Recognition - An overview
From Discounting to Counting
The small things in life really matter
Acknowledging the person
Team recognition
Spontaneous Recognition
Energising
Key Pitfalls to avoid
Energising
Summary Checklists
Part Six - Virtual Teamworking
Overview
What is a virtual team?
Virtual team challenges
Virtual teams and the Team Performance Chart
Are you suited to virtual teamworking?
Crossing the cultural divide
Managing multicultural meetings
Making the technology work for you
Getting the best out of audio and video conferences
Conclusion
Part Seven - Building Stakeholder Commitment
Overview
The Stakeholder is ....?
Does my team have stakeholders? Who is responsible for stakeholder management?
Stakeholder categories
Stakeholder rights and responsibilities
When are stakeholders identified?
Where do stakeholders come from?
When could new stakeholders emerge?
Some methods for identifying stakeholders
Missing stakeholders?
The self-appointed stakeholder
The reluctant stakeholder
Knowing your stakeholders
The Stakeholder Log
The importance of involving your stakeholders
A typical stakeholder reaction
Stakeholder requirements
Understanding your stakeholders
The Stakeholder Involvement Grid
Stakeholder Influence and Attitude
The Stakeholder Status Grid
Confidentiality
Communicating with target Stakeholders
Communicating with team stakeholders
Suggested communication and involvement activities
Creating the stakeholder communication and involvement plan
Measuring success
Stakeholder stories
Monitoring and corrective action
Communication content and delivery
Conclusion
Part Eight: Conclusions and Closure
Overview
Preparing for the End
Reviews
Team Member Review
Peer Review
Team Effectiveness Review
Celebration
Conclusion